Fujifilm has issued an apology after customers reported an issue with their cameras freezing after installing the latest firmware via the Fujifilm app for smart devices.
Firmware for a number of the best Fujifilm cameras, such as the new Fujifilm X-T5, was released on November 29 2022 – and since then there have been several cases where the camera has become completely unresponsive. However, it would seem that the issue only occurs when the firmware has been updated using the Camera Remote App rather than downloading and installing it using an SD card.
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The affected cameras and firmware updates are as follows:
"In response to the above issue, we will release the revised firmware on the firmware download page on Jan 19 2023," said Fujifilm. "Therefore, we apologize for the inconvenience, but we would like to ask you to update the revised firmware.
"When updating the firmware with the revised version, please be sure to update the firmware using an SD card according to steps below. (This phenomenon does not occur when updating firmware using an SD card.)"
So, to reiterate: until things are straightened out, do not update your firmware using the Camera Remote App. Instead, update to the revised firmware on January 19 using the SD card method, outlined below:
How to install firmware with an SD Card
1. Download the latest Fujifilm firmware using a memory card, make sure your camera battery is fully charged and your SD card has been formatted. Then head to the Fujifilm firmware download page and select your camera.
2. Make sure it's the correct firmware which should be as follows: Fujifilm X-T5: Ver.1.00 and Ver.1.01, Fujifilm X-T4: Ver.1.70, Fujifilm X-T3: Ver.4.50, Fujifilm X-S10: Ver.2.60 and Ver.2.61, Fujifilm X-T30 II: Ver.1.20, Fujifilm X-T30: Ver.1.50
3. Copy the downloaded firmware onto the SD then safely eject it from your Mac or PC.
4. Put the card back in the camera and turn it on while pressing the DISP/BACK buttons. This will bring up a screen showing the firmware currently being used. Press Menu/OK to select the latest firmware.
5. Follow the instructions on the screen, click OK to update the firmware - this should take about 90 seconds to install.
6. Once the installation is complete, turn the camera off then turn it back on again holding down the DISP/BACK button to double-check the firmware update has worked.
When the new firmware is released in just a few days times, users should be able to download it via the app without experiencing any issues but until then, if you’re desperate to get up to date, make sure you download firmware the old-fashioned way.