Countless products will be affected by Western Digital (WD)'s announcement to no longer support prior generations of its My Cloud OS software. This means that affected devices will no longer be accessible remotely, and will only be able to transfer data locally.
Devices running My Cloud OS 5 will no longer support prior generations of the software after 15 January 2022, cutting off cloud access, security updates and technical support. Devices running anything other than My Cloud OS 5 will no longer be supported after 15 April 2022
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The company has suggested that as security standards evolve, it is necessary to end support for the outdated generations of its cloud-based storage services. This means that critical security updates will only be available to My Cloud OS 5-compatible devices.
This change will affect numerous products running older versions of the software – so if you've got an older drive with cloud support, you might want to check our buying guides for best portable hard drives (opens in new tab) and best portable SSD drives (opens in new tab) to make sure you've got an up-to-date device.
The full list of Western Digital hard drives affected by the end of My Cloud OS support is as follows:
My Cloud PR2100
My Cloud PR4100
My Cloud EX2 Ultra
My Cloud EX4100
My Cloud EX2100
My Cloud DL2100
My Cloud DL4100
My Cloud Mirror Gen2
My Cloud (P/N: WDBCTLxxxxxxx-10)
My Cloud Mirror
My Cloud EX2
My Cloud EX4
My Cloud (P/N: WDBCTLxxxxxxx-00)
Western Digital advises that customers owning affected devices should take action as soon as possible to ensure that their content is protected and stored safely. It is recommended that users back up their old devices, disconnect them from any internet supply and protect their device with a strong and unique password.
Further information, and an FAQ is available on the Western Digital website (opens in new tab).