Canon USA closes four service facilities

(Image credit: Canon)

Canon USA has closed four of its service centers due to COVID-19 safety measures. The Canon Service Facilities in California, Hawaii, Illinois and New Jersey have been shut down until further notice. 

The move comes as the manufacturer complies with the Stay at Home directives issued by authorities in each state, in addition to the Shelter in Place orders being observed locally.  

Canon notes that equipment in need of servicing and repair can instead be directed to its Factory Service Center in Virginia (though points out that walk-in service is not available), adding that additional delays may be experienced.

Earlier this week, Nikon USA announced a blanket suspension of repairs (opens in new tab) at its service facilities, and is no longer accepting kit.

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Following is the full statement from the manufacturer:

Notice to our Customers regarding closure of California, New Jersey, Illinois, and Hawaii Service Facilities:

Due to the “stay at home” directives from authorities in California, New Jersey, Illinois, and Hawaii, as well as local “Shelter in Place” orders, our Canon service facilities in those states are temporarily closed until further notice. Products needing repair can be directed to our Factory Service Center in Newport News, Virginia. Please note that walk-in service is not available at this location. We apologize for any inconvenience and delays that may occur during this time. We greatly appreciate your patience and understanding.

We encourage you to use our online system to set up the service of your product at: (opens in new tab).

The spread of COVID-19 is a rapidly evolving situation that is of great concern to everyone. Canon’s commitment is to take proactive and proportional steps in accordance with all recommended procedures and protocols as advised by the CDC, the United States Government, and state, regional and local public health agencies.

Again, we sincerely appreciate your patience and understanding as we continue to monitor the ongoing situation and follow the advice and guidance of federal and state authorities. The health and well-being of our customers, clients, and employees remain our top priority during this difficult time. As conditions change, we will take recommended and appropriate steps to restore and continue the excellent service that you have come to expect from Canon USA, Inc. For updates and other information regarding COVID-19 measures, please visit our web site: (opens in new tab)

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James Artaius

The editor of Digital Camera World, James has 21 years experience as a magazine and web journalist and started working in the photographic industry in 2014 (as an assistant to Damian McGillicuddy, who succeeded David Bailey as Principal Photographer for Olympus). In this time he shot for clients as diverse as Aston Martin Racing, Elinchrom and L'Oréal, in addition to shooting campaigns and product testing for Olympus, and providing training for professionals. This has led him to being a go-to expert for camera and lens reviews, photographic and lighting tutorials, as well as industry analysis, news and rumors for publications such as Digital Camera Magazine (opens in new tab)PhotoPlus: The Canon Magazine (opens in new tab)N-Photo: The Nikon Magazine (opens in new tab)Digital Photographer (opens in new tab) and Professional Imagemaker, as well as hosting workshops and demonstrations at The Photography Show (opens in new tab). An Olympus and Canon shooter, he has a wealth of knowledge on cameras of all makes – and a fondness for vintage lenses and instant cameras.