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Nikon USA suspends repair services

Nikon USA suspends repair services
(Image credit: Nikon)

If you have Nikon kit, you'll need to take extra care of it for the foreseeable future as Nikon USA has suspended repairs at its service facilities and is no longer accepting equipment, due to the ongoing COVID-19 outbreak.

For those that have already sent cameras or lenses to Nikon USA for servicing or repair, it is unclear at this time how long it will be before the suspension is lifted or when your kit may be returned to you.

If you have an outstanding repair, you should contact Nikon support (opens in new tab) directly for further information. 

• Read more: How to clean a camera sensor (opens in new tab)

Below is the official statement (shared by Nikon Rumors (opens in new tab)) from Nikon president and CEO, Bo Kajiwara:

Dear Valued Customers, Partners, and Friends,

We are all experiencing unprecedented circumstances around the world as a result of the COVID-19 pandemic, and our thoughts and prayers are with those affected by the virus. Nikon’s top priority is the health and safety of our customers, employees and the communities we serve.

I am proud of the dedication of our Nikon team who are working remotely, and remain focused on providing the highest level of support possible at this difficult time. We are closely monitoring the situation and following the guidance of the Centers for Disease Control and Prevention (CDC) and federal/state/local health authorities.

Nikon Inc. has taken steps to ensure the safety of its employees by instituting office closings and remote work strategies in line with state and federal government mandates. These include the temporary closure of our repair service centers to prioritize the safety of our workforce and help limit the spread of the virus.

For information about our repair service center change or to get in touch with a remote support representative, please visit: https://nikonusa.com/support

In the interim, Nikon online resources for education are available on the Nikonusa website: https://www.nikonusa.com/learnandexplore

We encourage everyone to take the necessary precautions to stay safe and to support their communities during this difficult time. We look forward to overcoming this global issue with great resolve and unity.

Read more: 

The best Nikon camera (opens in new tab) in 2020: including Nikon DSLRs, Nikon Z and Coolpix
Best Nikon Z lenses (opens in new tab) in 2020: best lens for Z6, Z7 and Z50 mirrorless cameras
The best Nikon camera bag (opens in new tab) in 2020: carry your Nikon gear in style and safety

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The editor of Digital Camera World, James has 21 years experience as a magazine and web journalist and started working in the photographic industry in 2014 (as an assistant to Damian McGillicuddy, who succeeded David Bailey as Principal Photographer for Olympus). In this time he shot for clients as diverse as Aston Martin Racing, Elinchrom and L'Oréal, in addition to shooting campaigns and product testing for Olympus, and providing training for professionals. This has led him to being a go-to expert for camera and lens reviews, photographic and lighting tutorials, as well as industry analysis, news and rumors for publications such as Digital Camera Magazine (opens in new tab)PhotoPlus: The Canon Magazine (opens in new tab)N-Photo: The Nikon Magazine (opens in new tab)Digital Photographer (opens in new tab) and Professional Imagemaker, as well as hosting workshops and demonstrations at The Photography Show (opens in new tab). An Olympus and Canon shooter, he has a wealth of knowledge on cameras of all makes – and a fondness for vintage lenses and instant cameras.