Sony faces class action lawsuit over missing serial numbers on lenses

Sony FE 16-35mm f/2.8 G Master lens
(Image credit: Sony)

A disgruntled Sony customer has filed a lawsuit against the company after the serial number fell off his 16-35mm f/2.8 lens. Despite costing $2,198 / £1,999 / AU$2,799, Sony uses cheap stickers to display the serial number on lenses – and through intense use these can easily fall off, making the lens invalid for free repairs and product recalls. 

Joseph Musharbash filed the class action lawsuit on November 01 in California, after being unable to take part in the 2019 product recall of the Sony FE 16-35mm f/2.8 GM lens. Sony reported that lenses with a serial number between 1800502 and 1823192 could stop the camera from working properly, and affect the camera screen display, but offered a free repair to those affected – so long as your serial number was still fixed to the lens. 

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Hannah Rooke
Staff Writer

Having studied Journalism and Public Relations at the University of the West of England Hannah developed a love for photography through a module on photojournalism. She specializes in Portrait, Fashion and lifestyle photography but has more recently branched out in the world of stylized product photography. For the last 3 years Hannah has worked at Wex Photo Video as a Senior Sales Assistant using her experience and knowledge of cameras to help people buy the equipment that is right for them. With 5 years experience working with studio lighting, Hannah has run many successful workshops teaching people how to use different lighting setups.