Canon faces $5 million lawsuit over a printer that can't scan or fax when ink is low

Image for Canon faces $5 million lawsuit over a printer that can't scan or fax when ink is low
(Image credit: Canon)

Known globally as one of the big players in imaging technology, Canon is now facing a class-action lawsuit as one of its all-in-one printers can’t scan anything when the printer has no ink. The lawsuit has been filed by David Leacraft at a US Federal Court in New York, and blames the company for misleading customers so they would buy more ink and boost Canon’s profits.

Despite the fact that you don’t need any ink to scan or fax documents, these features are allegedly disabled on the Canon Pixma MG6320 if the ink levels are not sufficient. While Canon boasts that it can print, scan, fax and copy, it never mentions that it’ll need to be topped up with ink to perform the latter three tasks. The lawsuit claims that the company is deceiving its customers by selling a printer that doesn’t do what it claims to, even though certain jobs don’t require ink. 

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Hannah Rooke
Staff Writer

Having studied Journalism and Public Relations at the University of the West of England Hannah developed a love for photography through a module on photojournalism. She specializes in Portrait, Fashion and lifestyle photography but has more recently branched out in the world of stylized product photography. For the last 3 years Hannah has worked at Wex Photo Video as a Senior Sales Assistant using her experience and knowledge of cameras to help people buy the equipment that is right for them. With 5 years experience working with studio lighting, Hannah has run many successful workshops teaching people how to use different lighting setups.