Giottos base plate loose fit?

[thefonz78]

I just purchased my giottos MTL9351B and MH5011 head. I can't seem to get the quick release base plate to fit the camera tightly? Am i doing something wrong? It has marking pointing to lens so i've tried placing the plate then tightening the screw this does not work its still loose. Then i tried just turning the whole plate this seems tighter but still can't get it tight enough. It seems like a rubber washer is missing or something. Any suggestions?

[ap4a]

Has it got the rubber coating on the top of the plate?

[MattUK]

You should be able to screw it tight with the flap up metal bit, or with a screw driver in the slot.

[thefonz78]

Yeah its got the rubber coating on the top. I think the thread is knackered. I phoned them yesterday to see if they have a parts library and send out a new screw. I don't want to send the whole thing back just for a little screw. They are phoning me back. Quality control is questionable the little pouch for the tools is starting to fray too. Thanks guys.

[ap4a]

You shouldn't need to send anything back to them for that. When this happened to my tripod they just put a couple of new screws into the post and I received them within a day or so.



All they needed from me was to see this photo so they could tell precisely which part needed replacing.