where's my avatar?

[rjtrixster]

ive been trying to upload a new avatar ( some one said the current one makes me look like ..well...something...well...not very nice) but no matter how many times i try the old one is still there. even if i delete it first and then upload the new one, the old one magically reappears. whats going on????:

[Robster]

SNAP me to have given up trying to upload a new one.
PHOTORADAR PLEASE HELP US!

[ether]

Originally Posted by Robster

SNAP me to have given up trying to upload a new one.
PHOTORADAR PLEASE HELP US!

dont forget to refresh your browser or delete your cache other wise all your going to see is the one stored in your cache


Ed

[rjtrixster]

ive tried refreshing, and closing and restarting the browser. nothing seems to work

[Rachael DCruze]

Hi there,

Apologies about this.

Would you like to email your new pictures to me - rachael.dcruze@futurenet.com, along with your user name and I'll do it for you.

Rach

[sue saunders]

What on earths wrong with this Mag I,ve tried and tried emailing them to ask why cant i upload photos,as nothing happens when i upload and the Enter Information comes up Nothing happens Any one please

[sue saunders]

I cant upload any thing as when its saying Enter information or Choose Album NOTHING hAPPENS
anyone

[Amy Davies]

Hi sue,

Would you mind providing me with a little more information as to your problem -

- what operating system and internet browser are you using?
- what type of file and what file size are you trying to upload?

could you send me a screengrab of what happens when you try to upload a picture?

can I also ask to which email address you have been sending your queries?

Thanks,

Amy

[rjtrixster]

Im Using Vista Home premium with mozzila firefox. i have tried using internet explorer but thats just the same. the image im trying to use is a jpeg which i reduced to 640x838 pixels anid is 179kb.
as for a screen grab theres nothing much to see. once it finishes uploading a message appears instruction to refresh browser and the old image appers, even if i have previously deleted it
I have sent the image to Rachael decruz by email, as requested

[Amy Davies]

Hi rjtrixter,

My previous post was actually in response to sue's question

We have received your email and we're working on a solution to the problem at the moment.

Thanks for your patience while we deal with this,

Amy