Nasty red cast

[kev145]

Hi all, have a canon pro 9000 mk 2 printer which has started printing with a red color cast. Have been in touch with canon and up till now have downloaded the latest drivers for this printer, also changed all the inks, re-aligned the printer head, deep cleaned all the nozzles. I use canon paper, canon inks, and a canon camera, and also I allow the printer to manage the colors. the monitor has been calibrated. Lost as to what to do next as what I see on the screen is not what is coming out of the printer.
Hoping for help
kev

[AndyStevens]

What software are you printing from and what colour space are you using?

Cheers
Andy

[kev145]

Hi Andy, I use canon's easy photo print, downloaded the latest drivers for this and I have both let the printer manage the colour and adobe manage the colour but both give the same results. Canon have now passed this up to higher tec managers as it has them baffled. suspect a software problem unless anyone can come up with something.
thanks for the interest
kev

[AndyStevens]

Ok Kev, that rules out some of the common issues in Photoshop.

Do you have Adobe Acrobat or Reader installed? If so, try printing to the PDF printer (to create a PDF from the image) and then printing that (use quickest/lowest print settings to save ink). Be interested to see how colours are handled from Adobe/PDF compared to Canon - might point more towards printer or software issue...

If you don't, Reader can be downloaded free from www.Adobe.com

Some softwares use ProPhoto colour space as standard which can oversaturate colours - I'll do some digging if I can find my Canon software, not used it for years...

Cheers
Andy

[Cathus]

are you sure all the ink nozzles are printing out correctly, when you've cleaned the heads you do get the nozzle print check OK?

Is it the same if you print the same shot from different software packages?

[kev145]

Hi once again, thanks for replys, will consider going down the route you suggest Andy after I hear from canon, and yes cathos I did a nozzel printout after deepcleaning (did it use some expensive ink) and all showed ok. Have only used canon software with srgb and adobe rgb but what is baffling is that it gave perfect prints until about 2 weeks ago.
thanks again
kev

[AndyStevens]

Ah, ok. Was thinking of printing a PDF to see if issue lay with software or printer - if PDF comes out bad from Reader/Acrobat then it's a printer issue...

Have their been any updates applied over last 2 weeks? To Canon or Windoze?

[kev145]

Hi Andy, just the usual windows updates, apart from that nothing that should have caused any problems.
kev

[AndyStevens]

hmmm, ok, can you hear me scratching my chin as I think

If it suddenly went a couple of weeks ago, I think I'd have to lean towards a printer issue - be interesting to see what Canon come back with.

Cheers
Andy

[Forseti]

Kev - in poster #3 you say ... I use canon's easy photo print, downloaded the latest drivers for this and I have both let the printer manage the colour and adobe manage the colour but both give the same results... and from this I take it that in both instances you have been printing from within Photoshop. Would that be a fair assumption to make?

Have you tried printing an image directly from Easy Photo Print leaving out Photoshop altogether? If so, and the results are still bad or at least comparable to when printed from Photoshop then my money would be on the print head itself.