Can't open an image file on pc

[Gil Ritchie]

Originally Posted by ianpinion

Just to let you all know that Adobe Support have sorted out this problem for me and everything is fully resolved. We finished up by downloading and running a DNG converter and that seems to have done the trick.

Thank you to everyone who has contributed.

Always trust Adobe Support - they know their products best

http://www.adobe.com/support/photoshop/

http://www.adobe.com/support/photoshopelements/

And the DNG converter referred to - which is a must for anyone dealing in RAW format and wanting to use the universal(Adobe) DNG files - here is the link to download the same FREE .

http://www.adobe.com/cfusion/search/...er&cat=support

People here and elsewhere mean well - but trust the experts for best advice - so look and learn folks.

[ianpinion]

I've got a second problem with these same images. They now appear in Elements but the files are unconnected. When I try to reconnect them, they fail to reconnect. Any ideas?

[John Peterr]

convert them or use a software which supports the file format.

[ianpinion]

Problem solved. Thank you to all those who made contributions.

[donoreo]

Originally Posted by ianpinion

Problem solved. Thank you to all those who made contributions.

What was the solution? Always handy to have this info.