Canon EOS 1000D problem

[chrisjenkins]

Hi all,
I'm new to the Forum, though not to photography, having started in the days of the Zenith-E and Lubitel!
A couple of years ago I bought a Canon EOS 1000D. I know this model is thought of as an entry-level DSLR, but it represented a substantial investment for me, and I hoped to be using it for many years to come.
It was always treated with the greatest care and attention, properly stored and used only with Canon accessories, and to be honest it was very little used as I had a compact for everyday use.
Imagine my horror, then, when the Canon's LCD died in the middle of a session, for no apparent reason. The camera hadn't been dropped, knocked or otherwise abused - it was just working one moment, and the next moment - phut.
Of course, the camera wasn't in warranty, so I was charged £150 for a repair by Canon's service agent.
Wondering whether this sort of failure was common, I spoke to a very pleasant and chatty lady in Canon's marketing department, whose attitude was, to put it bluntly, 'tough luck.'
I'm continuing to use the repaired Canon EOS 1000D, but my faith in Canon has been severely shaken.
So my questions to forum members would be - have you experienced a similar failure on this model or any other DSLR, after such little use and good care? And should I have expected different treatment from Canon, or am I being unrealistic in my expectations for the reliability of DSLRs?

[cosmicma]

i think it is the same with any electronic equipment some last forever some don't

as for canon being less reliable than other makes i would say no
for example i bought a canon 300d a good few years ago and it lasted 13 months before the shutter gave up
on the other hand my 50d was bought at launch in 2008 and is still going strong today without a hitch

[JonnyM]

Yes, with the amount of electronics in these things nowadays I'm surprised mine (Canon 60D) hasn't malfunctioned, I haven't dropped it but it's had a few dings and bashes. They are not built to last and can be an expensive disposable item. Your situation is unfortunate and not good but if you had several things go wrong simultaneously then I'd say that's bad luck.

Most customer service is dire across the board, I don't expect Canon to be any different but I've not had any personal dealings with them.

[Edmack]

Did you get a specific note of exactly what had been done, to repair. Ed.

[Apollo11]

Now there lies the publics lack on legal knowledge.

An item has to be fit for purpose NOT I repeat NOT just for 12 months.

You can claim up to SIX years, within reason.

Say you bought a camera and the screen went after 18 months, this in the 21st century could be seen an unreasonable, as could a £1000 tv lasting just two years, though a pair of shoes that wear out after 8 months would NOT be unreasonable.

You have not given enough details in your post

Even IF you have paid you can still claim, talk to consumer direct

[cosmicma]

under EU consumer law you are correct
under uk consumer law it is 2 years but...

you have to prove it is an inherent fault from manufacture at your own expense which can be costly ( engineers report etc.. ) and the warranty is with the place of purchase and not the manufacture

the chances of settling out of court is virtually zero

Originally Posted by Apollo11

Now there lies the publics lack on legal knowledge.

An item has to be fit for purpose NOT I repeat NOT just for 12 months.

You can claim up to SIX years, within reason.

Say you bought a camera and the screen went after 18 months, this in the 21st century could be seen an unreasonable, as could a £1000 tv lasting just two years, though a pair of shoes that wear out after 8 months would NOT be unreasonable.

You have not given enough details in your post

Even IF you have paid you can still claim, talk to consumer direct

[Apollo11]

Actually that is not correct, and in fact many people win, I had a JVC television that packed up after three years and was replaced free after I took the matter to trading standards, three parts on my Scenic, including two window motors went at four years and were replaced free, and if more people knew their rights and "bothered" and fought companies would not be so keen to brush people off.

Also small claims courts are minimal cost and free if you are on most benefits

[cosmicma]

my jvc tv has a 5 year manufacture warranty so it's only right that a problem should be addressed within the first 5 years and a lot of renault dealers offer a 5 year promotional pack

eirther that or you got lucky