I've been contacted by a work colleague of my missus who has recently got married. The wedding photographer they used has proven to be rather difficult to deal with.
The happy couple recieved contact sheets and a DVD slideshow of their shots but the photographer has since refused to deal with them and won't give them any prints or any digital copies of their photos.
They've asked me to see if I can unencode the DVD and retrieve the shots but I don't think I'll be able to do much more than screen grabs (not tried yet).
Do they have any legal grounds on which they can get their photos. As far as I know they paid in good faith. The photographer in question is a member of the SWPP and BPPA so is it worth contacting them?!
Any help or advice would be greatly appreciated (by them as well as me!)
I assume they entered into a contract with the photographer .If so then he's broken it under the Sale of Goods Act 1979.
Have az look there's PDF's online .The area I think they they could look at is
51.-(1) Where the seller wrongfully neglects or refuses to
deliver the goods to the buyer, the buyer may maintain an action
against the seller for damages for non-delivery.
(2) The measure of damages is the estimated loss directly naturally and resulting, in the ordinary course of events, from the
seller's breach of contract.
(3) Where there is an available market for the goods in ques- tion the measure of damages is prima facie to be ascertained by the difference between the contract price and the market or current price of the goods at the time or times when they ought
to have been delivered or (if no time was fixed) at the time of the refusal to deliver.