Nasty red cast

[kev145]

Hi Andy & Forseti (thanks for joining in) - yes have printed directly from easy photoprint(srgb) and from photoshop (adobe rgb) and both came out the same. Canon did e mail me but just went thru what I already did (inks-cleaning-re-align etc). Only bought the printer in march 2010 so if it is the print head I think canon only guarantee this for 3 months???. Any idea where to get a new one as canon will charge the earth.
Thanks again
kev

[AndyStevens]

Hi Kev,

Ok, if you're getting the same from Canon and Adobe it must be something with the printer - and I think Forseti is right, it sounds like the print head.

I would check the warranty on the print head - or the whole printer. You shouldn't have issues like that in the first months of using it. My HP printer is like new and it's 5 years old. I would challenge their warranty. Did you buy it from a shop or online? There's no quicker way to get a problem solved than by dumping it on a shop's counter and talking about faults and poor quality in a loud voice - especially on a busy Saturday afternoon! Of course, cyber purchases are a little trickier.

I would have thought/hoped it was covered under the initial purchase warranty.

Cheers
Andy

[kev145]

Hi Andy, like your style as how to get things fixed, bought it on line at warehouse express and they have been very helpfull so will go down this route. thanks for the help.
kev

[AndyStevens]

Hi Kev,

That's good news - I've heard WE give good after sales service - fortunately never needed it myself but have heard good things. Good luck!!

cheers
Andy