colour problem please help

[allan45121]

hello people,
I'm Allan, I have recently bought myself a starter dlsr, its a nikon d60 with prepacked 18-55 mm lens. For a month it has been working fine had no problems but it has started showing green and purple blurs of colour on the screen when i review photos i have taken. the photos i had taken before i noticed the problem are still fine. This probably isn't the place to be posting this but i thought i'd ask anyway. Any help would be appreciated.
Thanks in advance,
Allan
http://www.photoradar.com/photos/108.../damaged-photo

[Eileen]

All I can suggest is that you take the camera back to the shop/manufacturer for diagnosis and repair. I've never seen a problem quite like this. At a guess I'd say it could be some kind of damage to the sensor, maybe to the microlenses. I assume the blotches are always in the same place?

[allan45121]

yes, its always on the bottom of the photo, i think i will take it back and get a replacement. its only a month old. i hope they wont mind but i dont have box any more!
was just wondering if it is something i've done.

[OldBoy]

Originally Posted by allan45121

yes, its always on the bottom of the photo, i think i will take it back and get a replacement. its only a month old. i hope they wont mind but i dont have box any more!
was just wondering if it is something i've done.

You could try a reset of the camera either via menu or might have a hole underneath the camera to use with a small pin or such. Then take a couple of pictures and if it's still iffy return to retailer.

[greenwing]

All I can think is that it's a fingerprint or similar on the sensor (really the low pass filter). Not that I've ever seen one, but in trying to imagine what it might be, that's all I've come up with.

Chris

[bsmith]

I had a look at the full size image, its not a finger print, its more like electronic noise. Just take it back.

Bob

[allan45121]

hi, well i took it back to the shop (Argos). Apparently they dont accept returns on cameras but they have taken the camera and have said they will repair it. I dont know how i feel about them carrying out the repair. I'd feel better if i had taken it to a specialist or even jessops, but then i would have had to pay for repair no doubt. Will update when i hear from argos

[OldBoy]

Originally Posted by allan45121

hi, well i took it back to the shop (Argos). Apparently they dont accept returns on cameras but they have taken the camera and have said they will repair it. I dont know how i feel about them carrying out the repair. I'd feel better if i had taken it to a specialist or even jessops, but then i would have had to pay for repair no doubt. Will update when i hear from argos

Under the sale of goods act you can demand a full refund if a camera developes a fault within six months. No if's or buts. You can refuse to accept a repair and demand a replacement or full refund. The information the assistant gave you is incorrect as they have no choice in the matter. If in doubt or need extra support then contact your local CAB office or Trading Standards.

For Sales of Goods Act see below:

http://www.berr.gov.uk/whatwedo/cons...page38311.html


For CAB offices see below:

http://www.citizensadvice.org.uk/

[chris-p]

As OB has said - don't accept "no refunds" as an answer - they're breaking the law if they try it.

If they really kick up a fuss you can also contact Nikon as the camera should be under warranty and they should repair it.

Oh, and Argos won't be repairing it - they'll be sending it off to someone else!

[allan45121]

Hello!!!
Just to inform ya'll that i got the camera back. They have replaced the CCD and cleaned the image sensor. All seems to be well with it now so i'm off to take some snaps!!
thanks everyone for your help
Allan