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Yes, with the amount of electronics in these things nowadays I'm surprised mine (Canon 60D) hasn't malfunctioned, I haven't dropped it but it's had a few dings and bashes. They are not built to last and can be an expensive disposable item. Your situation is unfortunate and not good but if you had several things go wrong simultaneously then I'd say that's bad luck.
Most customer service is dire across the board, I don't expect Canon to be any different but I've not had any personal dealings with them.
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