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Hi there,
This may sound a little silly but you have to ask, have you checked all the packages that came with the tripod? i seem to recall that the tool didnt come attached to the leg but in one of the sealed instruction packs - yes i have that exact same tripod.
Incidentally this is awful customer service, it sounds like a tactic to make you not bother with the whole thing. Contact manfrotto and try and contact the manager of the company, even email an editor or two of a magazines to see if they can help, no store likes bad press.
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