[skotbites]

Hello, I've just received my 055XPROB from a well known camera shop's online store and discovered that the tension key that should be attached to one of the legs is missing.

I've e-mailed the store regarding it and have been told they require the whole unit back to replace. this would be okay if they were going to send me a postage label to cover the postage of such a large heavy item. However, they don't send postage labels so I would have to foot the bill.

Not happy at this I e-mailed again to see what my other options were, they said " may be best speaking to your local store as they may be able to exchange the whole unit for you".

This would result in travel costs and parking costs to the city center which I shouldn't have to do.

Doesn anyone have any ideas on how I can resolve this? I don't mind paying a couple of quid for the key if it saves me postage/packing/travel/parking costs, but I really don't see why I should have to be the one put out for there error.

It was bad enough that I have to wait for the tripod head as it's on back order.

grrrrrr

Thanks
Scott