Hi Merlinmx5
Sorry to hear you're still having problems getting hold of your subscriptions gift! As Verity only works part time, her work load is rather large at the moment so unfortunately your request may have slipped under the radar.
Worry not though - I've dropped her a quick e-mail today with a link to this thread, and she will undoubtedly chase it up for you by the end of the week.
Our apologies once again!
Carly