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It very well could be heat. The intergrated graphics chips do get hot and usually don't have the greatest of heatsinks to help them stay cool. This might explain why the pc worked without a problem for a short period, while the side of the case was off, as the air flow is greatly increased.
I also agree with Keith about avoiding big companies like PCworld when buying a computer. Finding a small systems builder with a good reputation is a much better option in the future.
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