How do you deal with a customer who changes their mind after printing?
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23-07-10, 12:46 PM
Originally Posted by
Unfortunately, as this was a job for a friend of a friend, there were no terms and conditions set. She did fill in an order form, and agreements were made via email where she asked me to go ahead with the reprints, but no contract was signed.
Always apply 'terms and conditions' (including rights and disclaimers where required) included
the actual order form the customer signs, as well as having them on your invoices.
Where possible use the same printer for both contact / preview sheets, and the final prints (insuring as much continuity as possible on your part). And where you are using a third party for printing; if there is a time lapse between preview and final prints / reprints, ensure that the printing company maintain records of printing profiles (insuring as much continuity as possible on their part).
If customers are ordering by viewing online, they will need to be made aware that there is a difference between back lit displays and printed formats.
Only to add, as you mention most businesses rely and grow on word of mouth, so always strive to ensure that the customer is happy to recommend you to others. I hope you find a route to resolve the situation to benefit you both.
Last edited by beauxreflets; 23-07-10 at
. Reason: typo