How do you deal with a customer who changes their mind after printing?
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23-07-10, 08:43 AM
Join Date: Jul 2009
Location: East Dorset
It's a shame when people change their mind especially when you've gone to a lot of trouble to try and rectify the issue - and it always seems to be for friends or friends of friends!
I guess we live in the age where people just change their minds and return purchases for no good reason - the high street 'no problem, return it and we'll refund you no question' mentality has spread across all sectors and people dont feel as obliged to go through with purchases as they used to a few years ago (am I starting to sound old here!).
Perhaps in future the actual shoot has a higher price tag and you take a fat deposit upfront. And maybe invest in some monitor calibration tools. That way, you make more money up front, sort the casual purchaser from a seriously interested party, and your contact sheet will always be correct in colour and anything that comes back from the lab looking wrong is not your problem and they should reprint foc as you've supplied a 'correct' image? Or talk to the lab about colour profiles - although any decent printer should be able to make a good print from an sRGB or RGB1998 profile image (sorry, dipping in to my day job there!).
Or, and this is my route, by your own printer so you know that what you see on screen is exactly what comes out the printer. I have a HP Photosmart A3+ printer which gives great results and was under £300. I've also got a mount board cutter so I can buy frames, cut my own mount to the correct size to suit the print and stick my own print in. You'd be surprised how low cost a framed A3 print can actually be...and you dont drop your prices just because you've framed it yourself...
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