Hi Donoreo,
It can sometimes take a while for replies to email yes, as you can imagine there's a lot of emails to answer with the many different magazines My Favourite Magazines deals with. I know you are in Canada, but the quickest way to get a response would be to phone the international helpline as you'll be able to get a more instant response. Here's the contact page:
http://www.myfavouritemagazines.co.uk/contact-us/ As I said though if you don't want to call, let me know if you don't hear from them via email soon and I'll chase it up myself for you as best I can.
Thanks,
Amy