Jessops announces process for receiving outstanding print orders

    | News | 24/01/2013 11:03am
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    Nikon working with Jessops administrator to settle outstanding repairs

    Jessops has announced that all outstanding print orders made in Jessops stores or for collection at Jessops stores prior to its closure will all be fulfilled.

    The Jessops Photo website, which remains fully operational despite the high street chain’s move into administration, has published instructions explaining the process for retrieving outstanding photo orders.

    According to the statement, photo that are not normally processed in Jessops stores are processed on behalf of Jessops by CeWe.

    Jessops’ Statement

    If you have sent correspondence to the Joint Administrators / PwC via e-mail or letter enquiring about outstanding orders, they will endeavour to respond to you directly however in the meantime please follow the instructions below:

    Orders placed online for Home Delivery

    CeWe will complete all outstanding orders. There is no need to contact CeWe to receive your order but if you wish to, please contact CeWe on 01926 463117 with your order number.

    Orders placed online for delivery back to a Jessops store, Analogue Orders (E6, 110, 120, roll film, B&W, video transfer, etc.), Online orders burnt to CD and deposited in store, or Photo Legacy

    CeWe will complete all outstanding orders they have received and which are NOT normally processed in store. Please contact CeWe on 01926 463117 to ascertain the status of your order providing your order number.

    If your order has been received by CeWe but not yet despatched back to the store, CeWe will complete the order and send it to your home. To enable CeWe to send your order to you, you will need to contact them and provide them with your address.

    If your order was not received by CeWe prior to the Jessops stores closing or was already completed and sent back to the store (CeWe will advise you if this is the case), then you should contact the dedicated helpline at Jessops Head Office on 0116 232 6521 on or after Wednesday 23 January so that the Joint Administrators can send the order or the originals back to you.

    You will need to provide your name, e-mail address, address to which you want your order sent and order number.

    Please note the Joint Administrators will not be in a position to process any such requests before Wednesday 23 January as all orders located in stores are being couriered to the Jessops Head Office and may not be received until that date.

    Orders due to be completed in store

    If your order was due to be completed in store and you have not collected it, please contact Jessops Head Office on 0116 232 6521 on or after Wednesday 23 January so that the Joint Administrators can arrange to have your order sent to you if completed or the original source data if not completed. You will need to provide your name, e-mail address, address to which you want your order sent and order number.

    Please note the Joint Administrators will not be in a position to process any such requests before Wednesday 23 January as all orders located in stores are being couriered to the Jessops Head Office and may not be received until that date.

    Card Town at Jessops

    CeWe will complete all outstanding orders. There is no need to contact CeWe to receive your order but if you wish to, please contact CeWe on 01926 463117 with your order number.

    End of Jessops statement

    For any other enquiries, customer are asked to ring the Jessops Photo Customer Care phone number – 01926 456 989.

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    Posted on Thursday, January 24th, 2013 at 11:03 am under News.

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